When purchasing from us, you are making an agreement to be bound to the Terms and Conditions which are outlined below.
Postage for returns is at the cost of the buyer.
Returns/Swaps must be made within 20 days of the order arriving.
After 20 days, items cannot be swapped or returned.
All items that are getting refunded or swapped must be sent back unused and in exactly the same condition that they were delivered in. When returned to us, they will be inspected and then approved for a refund/swap.
Please use the contact us part of the site to discuss any returns or swaps & we will give you an email back within 24 hours.
Orders are sent out using Royal Mails First Class Tracking Service, however tracking details are not sent out to customers.
Orders normally take 2-3 working days to arrive. Please allow a bit of extra time across the Christmas period.
If your order hasn't arrived within 7 days of ordering. Give us a message and we will track it for you.
There are no refunds / returns on items bought from The Discount Rail.
Items can only be returned for a refund within 20 days of the order arriving. After this, refunds will not be given.
When getting a refund, please allow up to 10 working days for the refund to be processed and for it to go back into your bank account.
You will recieve an email once the refund has been made.
You will not be refunded for your original postage cost. Postage for returns is also at the cost of the buyer.
- Washing Instructions;
We recommend that you wash all of our products inside out on a cold machine wash (30 degrees or less) using a mild detergent to maximise the products life span.
Do not Tumble Dry, Dry Clean, Iron or Bleach any of our products.